What our clients usually asked about our services and tours.
  • Oversized Luggage, Sports Equipment, and Additional Services (stops and detours not related to the ordered route).

    1. If your luggage includes more than one suitcase of 23 kg and one carry-on bag per person, sports equipment (skis, surfing, bicycles, golf bags), the company requests clarification in the comments section of the order, specifying the quantity and sizes of this luggage. For example, when transporting winter equipment, it is essential to specify skis or snowboard, length, and type of cover (soft individual cover or hard cover with wheels).

    2. If you need to make an additional stop during the transfer (for example, to visit a store for shopping) or make a deviation from the route, it is essential to inform us in advance so that we can properly plan the service time and agree on the cost of this service.

  • How to find out the driver's number and what to do if the driver is not there at the appointed time?

    1. The company provides the driver's number 24 hours before the service starts.

    2. Upon arrival at the pick-up location, the driver sends a message (SMS, WhatsApp) to the passenger, stating that they have arrived and are waiting at the specified location in the application.

    3. If you cannot find your driver and they do not answer your calls (sometimes there are international network changes, for example, at Geneva Airport, and calls do not always go through), immediately contact the operator at the number specified on the website and in the order.

  • Airport Meeting, Flight Delay, Lost Luggage.

    1. The driver meets passengers with a sign bearing the surname specified in the order at the baggage claim area's exit.

    2. In case of a flight delay exceeding one hour, the company may apply additional charges. The cost of additional waiting time is 30 euros for every 30 minutes.

    3. If the passenger is awaited at the airport for more than an hour from the scheduled flight arrival time specified in the order, the company may apply additional charges. The cost of additional waiting time is 30 euros for every 30 minutes.

  • Can I change an order?

    To change your order, you can contact support by phone, WhatsApp, or send an email. The operator will make changes to the order and send you updated information.

  • What is included in the transfer cost?

    1. Meet and greet at the airport with a sign bearing the name specified in the order.

    2. 1-hour free waiting time for passengers at the airport. The waiting time starts from the scheduled flight arrival time specified in the order.

    3. 15 minutes of free waiting time when ordering a transfer from a hotel.

    4. Assistance with luggage loading and unloading.

    5. Water on board the vehicle.

    6. Door-to-door passenger delivery, assistance with luggage.

    7. A short stop of up to 15 minutes en route the transfer.

  • Passenger Liability

    1. In the event of incorrectly filled orders, the carrier assumes no responsibility for the impossibility of order fulfillment.

    2. Incorrectness of the information provided in the passenger's responsibilities section may lead to the cancellation of the order by the carrier or a change in the original order's cost.

  • Responsibilities

    1. Fill out the application correctly. In case of incorrectly specified data related to the main points of the transfer (time, place, contact details (phone), luggage quantity, including sports equipment and its exact dimensions (skis, surfing, bicycles), number of passengers, children's age, precise pick-up and drop-off addresses, flight number).

    2. To avoid disputes and find optimal solutions, the passenger must timely inform the carrier of all changes related to the flight arrival time, route changes, luggage delay.

  • How can I cancel an order?

    An order can be canceled without penalty sanctions 48 hours before the transfer begins.

    If the order is canceled less than 48 hours before the start of the order, the company retains 50% of the order's cost.

    If the order is canceled less than 12 hours in advance, the company retains 100% of the order's cost.

  • Can I change an order?

    To change your order, you can contact support by phone, WhatsApp, or send an email. The operator will make changes to the order and send you updated information.

  • I couldn't find the direction I needed

    Our website lists the main company directions. If your desired destination is not among them, contact us through the feedback form via email, online chat, WhatsApp, or by phone. We will promptly review your request.